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Canoe Hire Terms and Conditions 2010
Opening Hours
Office opening hours are 9.00am to 5.00pm.
Booking & Hiring of Equipment
All bookings must be made through our office. You can speed up the
process by filling in the Booking Request form on line and contacting us
once you have submitted it. We reserve the right to decline any booking
at our discretion.
Clients booking by telephone will be deemed to have read and accepted
these Terms and Conditions.
We require a 50% deposit payment when you make your booking to secure
the booking. This payment is non-refundable and, in the event of you
cancelling your booking, will be used as a cancellation fee to cover
administrative costs.
All bookings are treated as provisional until the deposit payment has
cleared in Wyedean Canoe & Adventure Centre Ltd bank account.
Designated Adult
There must be a Designated Adult over the age of 18 years in each
group. The designated adult is responsible for ensuring that each member
of the group is aware of and agrees to these Terms and Conditions.
The Designated Adult, upon receiving the hired equipment, also accepts
full responsibility for any loss or damage to our equipment or to any
third party’s equipment up to the value of replacement.
Hiring of Equipment
Proof of identification (e.g. passport or driving licence) is
required from anyone wishing to hire our equipment. This identification
will be retained until our equipment has been returned.
Unless prior agreement/permission has been given our equipment is not
permitted below the canoe centre steps on the rapids.
We reserve the right to charge for the late return of equipment at a
rate of £15.00 per unit per hour OR part of.
Liability
We recognize that canoeing and/or kayaking are inherently dangerous
activities with a danger of personal injury or death attached.
Participants in these activities should be aware of and accept these
risks and be responsible for their own actions and involvement. By
accepting these Terms and Conditions you are confirming that you are
aware of this and accept the risks associated with this activity.
Please note that we cannot accept responsibility for any personal injury
or death. However, nothing in these Terms and Conditions shall affect
the statutory rights of any client or exclude or restrict any liability
for death or personal injury arising from the negligence or fraud of
Wyedean Canoe & Adventure Centre Ltd.
By agreeing to these Terms and Conditions you accept that Wyedean Canoe
& Adventure Centre Ltd does not have any responsibility whatsoever for
loss or damage to your personal belongings.
You should be aware that any water resistant containers supplied by us
are not guaranteed to be water proof. Therefore you should not rely on
the water resistant containers that we supply to keep your property dry,
and you accept that you are taking your personal property on to the
river at your own risk.
Availability
All the activities offered are subject to availability. We cannot
guarantee that a particular date will be available for an activity and
we reserve the right to offer alternative dates for the activity offered
if necessary. Booking early is advisable.
Weather
In most cases neither you nor we are entitled to cancel because of
adverse weather conditions. For some events if the safety risks are, in
our opinion, unacceptable we reserve the right to cancel the event. If
we do cancel in such circumstances we will make every effort to
reschedule the event for another date, or alternatively provide a full
refund.
Health
The activities that we offer require certain levels of health and
physical fitness before you can take part. Please consult a Doctor if
you are in any doubt about the suitability of an activity for you or
your group.
Safety Equipment
It is essential that all persons wear the safety equipment that we
provide at all times. If you do not to wear the appropriate safety
equipment you will be asked to leave the activity site immediately.
Under these circumstances you will not be entitled to a refund.
Alcohol should not be consumed before entering the river. Anyone under
the influence of alcohol will not be permitted to hire our equipment or
participate in the activities we offer, and will be asked to leave the
activity site immediately. Under these circumstances you will not be
entitled to a refund.
Special Needs
We want you to get the most from your activities with us and
therefore we need to know any special requirements at the time of
booking, for example if you or a member of your group suffers from a
disability so that we can seek to accommodate them.
Complaints
If there is a problem during any of the activities you must report
it to, in the first instance, the senior staff member on duty, or
alternatively to a manager in our office. We will endeavor to resolve
any problem as quickly as possible.
Right to Terminate
We reserve the right to terminate a booking in the event of
unreasonable conduct, which is likely to cause distress, damage or
danger to other clients, employees or any third party. This includes a
failure to disclose any serious medical condition or disability. Should
any of the above occur, our cancellation policy applies.
Law and JurisdictionTer
We believe our Terms and Conditions to be fair. The law of England
and Wales governs them, and the Courts of England and Wales shall have
exclusive jurisdiction in relation to any matters arising out of them.
We reserve the right to make amendments to these Terms and Conditions
without notice. The full and latest version of our Terms and Conditions
are on our website and are available to view in our shop.
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